A phone banker is adept in maintaining and managing a well-developed professional knowledge of entire products and services line offered by his organization. He is capable of heading the responsibility to update and request support for further development requirements. He initiates sales and cross-sell complete banking services range for presenting to potential clients. The CV Format of phone banking officer would incorporate key aspects of phone baking including active participation in sales activities and processing of Retail Department in a well organized and stable manner, ensuring making justifiable decisions along with complying with the set guidelines of the organizations. He is deeply involved in marketing campaigns, referral programs and sales development activities of the products and services endorsed by the organization. A phone banking officer’s CV Format has to conform to the skills required as extraordinary communication skills, decision making skills, interpersonal skills, analytical skills and marketing skills.